Installation Support, Base Plans & 3D Drawings
We have worked so hard to make our conservatories the Easiest to assemble and
the quickest to put up and it would be a pity to cut corners when all the hard
work is done. Below is a List of what you get just to help you put up your brand
new conservatory.
Comprehensive Base Plans
Good enough for any builder or local planning authority
3D
Drawings
So you can check and sign off that you are happy with your purchase
Easy to
Follow Sign off procedure
We take just 10% and then send all your easy to follow documents to sign. We do
nothing until you are happy with them and sign and send back. No high pressure
selling here.
Free 0800
technical helpline
If you just need that bit of guidance or are a little unsure just give us and
ring. We are that confident you wont be on the phone for long we pay for the
call.
We also like to see your through to the end of the build once you have taken
delivery we want you to succeed and then tell others how easy it was and how
much you saved.
Konnect
Technology
Our patented Aluminium reinforced frame joining system. This BBa acredditied
system allows us to deliver your frames with the glass in them. No more jigsaw
puzzles trying to match piles of glass to window openings. No more cracked
frames where the beads are to long, and certainly broken glass is a thing of the
past as you learn to glaze.
Installation DVD Available On Request
This useful dvd takes you step by step through the installation process on
screen and chapter by chapter.
Comprehensive 70 Page Manual
This diy conservatory guide is made painstakingly indexed to match the
components in the boxes and the box types. All parts are labelled and numbered
to this manual so the detail is done.
10 Year
Guarantee
PLEASE NOTE THAT ANY CLAIM MADE UNDER THIS GUARANTEE MUST BE ACCOMPANIED BY
PROOF OF PURCHASE.
The guarantee:
This product is made up of a number of component parts which carry the following
guarantees, for the purpose of providing cover for any defective material found
during the guarantee period.
NB: Prior to installation, all goods should be stored in a dry place, stacked
upright, slightly raised from the ground and adequately protected from the
weather, away from sharp or heavy objects.
A Schedule of product cover Carlton Range
White PVC-U profile: 10 years
Polycarbonate: 10 years
Glass: 10 years
Hardware (Handles/locks etc): 2 years
Double glazed glass units are only covered against failure of the seals.
Specification
With regard to the strength, stability and thermal performance of the
conservatory, we confirm the following :
The structural design is in accordance with :
BS6399 Part 3: 1988 Codes of practice for imposed roof loads
BS6399 Part 2: 1997 or CP3 Chapter V Part 2: 1972 Codes of practice for wind
loads
BS8118 Parts 1 & 2: 1991 The structural use of aluminium
Structural testing and over 10 years field use verifies the relevant aspects of
the design which are outside the scope of the codes, including the resistance of
the conservatory to racking, the interaction of components and the effects of
long term loads.
The design of the side frames and/or masonry walls provide the conservatory with
overall lateral stability and rigidity as well as resistance to axial loads.
U value for glazed side wall frames :
Glazed 4/20/4 Toughened Pilkington Optifloat air filled sealed units2.8 W/m2K
Glazed 4/20/4 Toughened Pilkington K air filled sealed units1.8 W/m2K
Glazed 4/20/4 Toughened Pilkington K argon filled sealed units1.5 W/m2K
All glass is toughened safety glass in accordance with BS EN673: 1998 for
normalexposure conditions.
U value for roof polycarbonate sheet : 16mm Triple wall 2.4 W/m2K
25mm Five wall 1.6 W/m2K
Fire resistance polycarbonate sheet :
BS2782: 1970 METHOD 508A -Self Extinguishing
BS2782: 1970 METHOD 508D-Very Low Flammability
BS476: Part 7: 1987 Surface spread of flame -Class 1
BS476: Part 3: 1975 External fire rating -AA
A Exclusions
1: The guarantee does not cover:
a Damage caused as a result of any accessories, e.g., Blinds, fans,
electrical fittings etc.
b Base construction, or installation of the product.
c Damage of defect caused by any peril capable of being insured under a
Household, or similar policy of insurance.
d Loss of use or consequential loss or damage of any nature.
e Any damage caused by war risks, sonic booms or nuclear radiation,
storm, flood.
f Neglect, misuse, resulting from failure to comply with storage,
installation, or maintenance instructions.
g Costs relating to the installation of the product.
h Initial missing product or damaged product reported beyond the
following timescales:
- Missing packages not notified within 14 days.
- Missing / damaged contents of a package not notified within 28 days.
i Costs in replacing any defective part.
j The possible dulling of frames due to weather conditions.
k Discolouration of acrylic or polycarbonate translucent roofing material
due to biological or atmospheric conditions.
l The failure of the installation to reduce or eliminate condensation.
2: Regular maintenance of all moving parts is essential, as indicated in
the instruction manual. In the event that the customer has been negligent in
maintaining the product, we reserve the right to recover any costs incurred in
the rectification of any failing that has occurred due to such negligence.
3: The guarantee does not cover normal wear and tear on the product.
4: Under this guarantee we shall not be held liable for any defect or
damage caused by incorrect handling or storage beyond the point of receipt, or
installation of the product.
C: Claims procedure
1 In the event of any difficulty arising with the product, the matter should be
reported as soon as possible.
2 Following notification of a claim, a claims form will be issued. This must be
completed and returned. Repair work will not be authorised unless this procedure
is followed.
3 In the event of any claim we may, at our sole discretion, replace or pay in
cash the amount of the relevant repair.
D: Repair Conditions
1 Any repair work must be carried out by an authorised and approved installer.
2 For any reason it is not possible to replace a defective part with an
identical product, a suitable alternative will be used.
3 If any difference shall arise as to the amount to be paid under this guarantee
(liability being otherwise admitted), such a difference shall be referred to an
arbitrator to be appointed by the parties in accordance with the statutory
provisions then in force. Any making of an award shall be a condition precedent
to any right of action against us.
If you have any questions about our conservatories, or if you need some help placing your order, please feel free to call us direct for immediate assistance on
(0114) 283 9885
You can also send us an email by clicking here:
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